Last updated: August 3, 2026

MADE-TO-ORDER PRODUCTS

Every Sandy Marie’s cheesecake is made to order and is perishable. Because food products cannot be restocked or resold after pickup, we do not accept returns or exchanges.

This does not affect a customer’s eligibility for an appropriate remedy if Sandy Marie’s provides an incorrect order or if the order has a concealed product-quality problem caused by Sandy Marie’s before handoff.

CANCELLATIONS

Orders canceled at least 72 hours before the confirmed pickup date and time are eligible for a full refund.

Cancellations received less than 72 hours before the confirmed pickup date and time are non-refundable because ingredients, preparation time, and production capacity may already have been committed to the order.

To request a cancellation, email [email protected] and include:

   – Your name
   – Your order number
   – Your scheduled pickup date

The time the cancellation email is received will determine whether the request meets the 72-hour deadline. Sandy Marie’s will confirm the cancellation by email.

ORDER CHANGES AND RESCHEDULING

Requests to change an order or reschedule a pickup should be submitted at least 72 hours before the confirmed pickup date and time. Sandy Marie’s will make reasonable efforts to accommodate the request, subject to ingredient and scheduling availability.

Additional charges may apply if a requested change increases the price of the order.

Changes or rescheduling requests submitted less than 72 hours before pickup are not guaranteed. Approval will depend on the preparation already completed and Sandy Marie’s available production schedule.

MISSED PICKUPS

Customers are responsible for picking up their orders on the date and at the time arranged with Sandy Marie’s.

If you expect to be late or cannot make the arranged pickup time, contact us as soon as possible. Sandy Marie’s cannot guarantee that an order can be held or rescheduled.

Missed pickups and orders abandoned without notice are not eligible for refunds.

ORDER INSPECTION AND HANDOFF

Customers should inspect their orders before leaving the pickup location.

Sandy Marie’s is responsible for ensuring that the order is correct and free from visible physical damage when it is handed to the customer or the customer’s authorized pickup person.

An order is considered handed off when the customer or authorized pickup person takes possession of it.

Once the order has been handed over and accepted, responsibility for its safe transportation, physical protection, handling, refrigeration, and storage transfers to the customer.

Sandy Marie’s is not responsible for physical damage occurring after handoff, including damage caused by:

   – Dropping or tipping the cheesecake
   – Sliding or shifting during transportation
   – Crushing or impact
   – Sudden stops, turns, or other vehicle movement
   – Improper carrying or handling
   – Heat exposure
   – Leaving the cheesecake unrefrigerated
   – Improper refrigeration or storage

Physical damage occurring after the customer or authorized pickup person takes possession is not eligible for a refund or replacement.

INCORRECT ORDERS OR CONCEALED PRODUCT-QUALITY PROBLEMS

If an order is incorrect, notify Sandy Marie’s before leaving the pickup location whenever the problem can reasonably be identified during inspection.

If the order has a concealed product-quality or food-safety problem caused by Sandy Marie’s before handoff that could not reasonably have been identified during pickup, contact us within 24 hours of pickup at [email protected].

Include:

   – Your name
   – Your order number
   – A description of the problem
   – Photographs when applicable

When Sandy Marie’s confirms an order error or qualifying product-quality problem, we will provide an appropriate remedy. Depending on the circumstances, the remedy may include a replacement, partial refund, or full refund.

Natural variations in the appearance, color, texture, or decoration of a handcrafted cheesecake are not considered defects.

CANCELLATIONS BY SANDY MARIE’S

If Sandy Marie’s is unable to fulfill an order, the customer may choose between rescheduling the order or receiving a full refund.

REFUND PROCESSING

Approved refunds will be issued to the original payment method.

Sandy Marie’s will initiate approved refunds promptly. The time required for the funds to appear in the customer’s account is determined by the customer’s bank or payment provider.

CONTACT US

For questions about cancellations, refunds, order changes, or pickup arrangements, contact:

Sandy Marie’s LLC
[email protected]

Nothing in this policy limits any rights or remedies that cannot legally be waived.